We are confident that you will enjoy our products as much as we do, but should you – for whatever reason – regret your order, you can get a full refund within 14 days of purchase.
Our coconut products are made of 100% nature, and therefore none of them will look identical. If you are not happy with your order, please send an email to firstname.lastname@example.org with your receipt and your concerns, and we’ll be happy to help.
Please note that sales items cannot be returned or refunded.
Please do not send any products back to us unless this is agreed with our customer service team.
HOW DO I RETURN AN ITEM?
- Email email@example.com, with the reason for the return, photos of the product(s) you want to return and your order number.
- Our customer support team will provide you with return instructions and return delivery address. Do not return your parcel unless this is agreed with Customer Care.
- You will then need to package and return your parcel to the address provided, and provide our support team with the tracking number.
- Your order will be refunded after your return is received and approved at our warehouse, and tracking updated to Delivered.
- Customers are responsible for all return costs and shipping charges, except for faulty items or products damaged in transit
- Shipping fees, VAT and customs are the customers responsibility and are thus non-refundable
We are not responsible for any returns that are lost or stolen while in transit. The original shipping costs are not refundable, if you received FREE shipping, the actual shipping cost will be deducted from your refund.
HOW DO I EXCHANGE AN ITEM?
Customers need to clarify with Customer Care before trying to make any exchanges.
- For a different item, you can return whatever product you want to exchange, and we can give you store credit to buy something else.
Please note that any shipping charges are the responsibility of the customer.
POSSIBLE REFUND/REPLACEMENT SCENARIOS
- PRODUCT ARRIVES DAMAGED?
Shipping conditions can be rough. If your product arrives damaged, send a photo of your damaged product with the original receipt to firstname.lastname@example.org. We will then supply you with sore credit to buy a new one, and you must place your order again.
- RECEIVED THE WRONG PRODUCT(S)?
Should you receive a different product(s) from what you ordered, we will of course cover return of the product(s), and shipping of a new correct order, or provide store credit if that is what you wish. Contact email@example.com, and we’ll find the best solution for you.
- CHANGED YOUR MIND?
If you changed your mind, you can return your order within 14 days. Email us at firstname.lastname@example.org to receive return instructions. Do not return the order until you have cleared this with our customer service.
*In order to get a refund, the product you return must be unused/unsoiled, in the same packaging as you received it, and with your original receipt. You can either have your money refunded, or exchange your order to a different product(s). Please note that the customer is responsible for shipping costs for any returns/exchanges.
HOW LONG DOES IT TAKE BEFORE I GET A REFUND?
Refunds are made within 5-10 business days after we have received the product returned. It takes 5-10 business days from the we refund the amount to the amount is deposited to the account connected with the debit/credit card used in the transaction.
N.B. Any service or refund-related questions for Vitamix machines should be made directly to Vitamix HERE. Better Bowls AS is not responsible for any service-related issues regarding Vitamix.