RETURNS, EXHANGES AND NOTICE OF DEFECTS
According to the Norwegian Standard Sales Conditions for Consumer Purchases of Goods over the Internet, customers always have 14 days to return or exchange a purchase. Please contact our customer service if, during that time, you want a refund, or exchange it for something else.
Whenever you return a product, you will be responsible for any damages to it. This is why it’s very important that you return it in the undamaged original packaging. Any product information or manuals must also be included. Please use the original package/box/envelope to return the product. Protect the product well for return shipment. We recommend that you use the same package/box/envelope that was used to send the item to you.
Refunds on received, approved returns will be made within 30 days.
According to Norwegian law, consumers are entitled to return a defective item up to three years after it has been purchased, but within reasonable time of having discovered the defect. Defects are faults that can be traced to how the product was manufactured. They are not associated with ordinary wear and tear, or the aging of products.
Better Bowls AS reserves the right to, first and foremost, remedy the error. Secondarily, we would redeliver the product. If neither is possible, we will issue a refund. For questions about returns, please contact our customer service at: firstname.lastname@example.org. Please note that Better Bowls AS is not responsible for the return shipping costs.
Better Bowls AS will make an assessment once we have received the item you have returned to us. We will then contact you to resolve the matter. After we receive the returned item, we will process the case within 30 days.
Mark the return clearly with BETTER BOWLS and be sure to add a note that includes your order number and name. Then, send the package to:
Betterbowls.no / co Lettbutikk AS
In the event of a dispute, we comply with all decisions issued by the Norwegian National Board for Consumer Complaints.